Terms of Use

1.1This Terms of Use (“ToU”) is a binding legal agreement between you (“User”, “You”, “Your”) and Storii Labs Private Limited, a company registered under the Companies Act, 2013, with its registered office at C-12, 2nd Floor, Geetanjali Enclave, New Delhi 110017, India (“Company”, “We”, “Us”, “Our”, “52wknds”).

1.2We own and operate the 52wknds mobile application, website (www.52wknds.com, 52wknds.in) and related digital platforms (collectively, “Platform”), through which we provide the following Services:

• Domestic and international flight booking services
• Domestic and international hotel accommodation reservations
• 52wknds Rewards Program — a membership-based program offering cashback rewards and benefits on bookings (collectively, “Services”)

1.3By accessing, downloading, installing, or using the Platform and Services in any manner, you agree to be bound by these Terms of Use in their entirety. If you do not agree to all provisions of these Terms, you must not use the Platform or Services.

1.4These Terms of Use are governed by the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Goods and Services Tax Act, 2017, and applicable regulations issued by the Reserve Bank of India, DGCA, and other relevant authorities. You irrevocably consent to the exclusive jurisdiction of courts in New Delhi, India.

2.1To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into a binding contract
• Be a resident of India; our Platform operates exclusively in India and provides services to users located within India
• Provide accurate, complete, and current information during registration
• Not be a prohibited user (fraudsters, terrorists, money launderers, or persons under sanctions)

2.2Account Responsibility: You are responsible for maintaining the confidentiality of your account login credentials and password. You are fully responsible for all activities that occur under your account. You agree to:

• Notify us immediately of any unauthorized use of your account
• Ensure no one else has access to your credentials
• Comply with all applicable laws in your use of the Platform

2.3Account Suspension and Termination: We reserve the right to suspend, restrict, or terminate your account immediately and without notice if:

• You provide false, misleading, or incomplete information
• We detect or suspect fraudulent, illegal, or unauthorized activity
• You violate these Terms of Use
• You breach any law or regulation
• We are required to do so by legal or regulatory authorities

3.1Flight and Hotel Booking Services: Our Platform allows you to search, compare, and book domestic and international flights and hotel accommodations. We act as an intermediary platform facilitating transactions between you and service providers (airlines, hotels, payment gateways). We do not own, operate, or control flights, hotels, or related services.

3.252wknds Rewards Program (Membership-Based): We offer an annual membership program (“Rewards Program” or “Membership”) that provides cashback rewards and exclusive benefits on flight and hotel bookings. By becoming a member, you gain access to discounted rates and reward earning opportunities on eligible bookings made through our Platform.

3.3Important Disclaimer — Intermediary Role: We are an intermediary platform only. When you book flights or hotels through our Platform, you are entering into a direct contract with the respective airline or hotel service provider, not with us. We do not own, operate, or control flights, hotels, or related services. The airline or hotel's terms, policies, and conditions govern your stay or travel experience. We make no warranty or representation regarding the availability, accuracy, quality, or suitability of services provided by third-party service providers.

4.1Booking Confirmation: A booking confirmation from us confirms receipt and processing, not guaranteed room availability. Final confirmation depends on the hotel's verification and your payment clearance. Booking details are sent to your registered email and phone number.

4.2Hotel Information and Accuracy: All information pertaining to hotels including but not limited to the category of the hotel, images, room type, amenities and facilities available, check-in and check-out times, etc. are as per the information provided to 52wknds by the hotel. All information regarding the hotel provided on the Platform is for reference only. Notwithstanding anything to the contrary in these Terms or any other terms and conditions of 52wknds or on the Platform, any discrepancy that may exist between the information provided on the Platform and the actual settings of the hotel shall be raised by you with the hotel and shall be resolved between you and the hotel directly without the involvement of 52wknds. In no event shall 52wknds be responsible or liable for any loss or damages caused to you arising from any such information provided by the hotel.

4.3Hotel Denial of Check-In and Our Liability: You acknowledge and understand that in no circumstances can 52wknds be held liable for failure on part of a hotel to accommodate you with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel. 52wknds's liability in case of denial of check-in by a hotel for any reason whatsoever including over-booking, system or technical errors, unavailability of rooms, or any other reason, will be limited to either:

• Providing a similar alternate hotel at our discretion (subject to availability); or
• Refunding the booking amount (to the extent paid) to you

Any other service-related issues should be directly resolved by you with the hotel. 52wknds shall not intervene or be liable in disputes between you and the hotel regarding service quality, cleanliness, amenities, or staff conduct.

4.4Valid Identity Proof Requirement: You may be required to be in possession of a valid identity proof (such as Passport, Aadhaar, Voter ID, PAN, or other government-issued ID) and address proof at the time of check-in. The hotel shall be within its rights to deny check-in to a user if a valid identity proof is not presented at the time of check-in. 52wknds shall not be liable for check-in denial due to absence of valid identity proof. The hotel shall be responsible for all information collected by them from you.

4.5Property Damage Liability: You understand and agree that you would be liable to make good any damage(s) caused by any act of yours or your accompanying guests (inadvertent or wilful) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel, and 52wknds shall not in any way be responsible or liable to you or the hotel or intervene in this regard. The hotel may charge you directly for such damages.

4.6Additional Charges and Meals: Some bookings may include breakfast and/or meals as confirmed at the time of booking. Any other services utilized by you at the hotel including laundry, room service, internet, telephone, extra food, drinks, beverages, spa, gym, parking, etc. shall be paid by you directly at the hotel. The hotel may also charge additional fees such as mandatory meal surcharges on festive periods, resort fees, local taxes, and other incidental charges as may be decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. 52wknds will have no control over any such additional fees or any waiver thereof. You are responsible for inquiring about and understanding all applicable charges before check-in.

4.7Cancellation and Refund Policy:

• Hotel Cancellation Policies Control: Hotel cancellation policies are governed entirely by the respective hotel's cancellation policy, which will be clearly displayed during the booking process before you complete payment
• Our Limited Role: We are not liable for refunds, cancellations, or changes. All such requests must be raised directly with the hotel within their specified timeframes
• Refund Processing: Refunds are processed by the hotel directly to your payment method within 5–7 business days. We are not responsible for delays in refund processing by banks or payment gateways
• Reward Points on Cancellation: If a booking is cancelled and refunded, reward points earned on that booking will be deducted from your wallet. The refund amount will be reduced by the points value, and the remainder will be refunded to your original payment method

5.1Booking Confirmation: A booking confirmation from us confirms receipt and processing, not guaranteed seat availability. Final confirmation depends on the airline's verification and your payment clearance. Booking details are sent to your registered email and phone number.

5.2Airline Control and Flight Changes: All flight bookings through the Platform are subject to the terms & conditions of the concerned airline, including but not limited to cancellation, rescheduling and refund policies. We merely act as a facilitator between you and the relevant airline. The contract of service for utilization of the flight is always between you and the relevant airline. You acknowledge and understand that airlines retain the right to reschedule flight times, routes, change or cancel flights or itineraries independent of and without prior intimation to 52wknds or you. As a facilitator, we have no control or authority over the logistics of the airlines and therefore are not liable for any loss, direct or incidental, that you may incur due to such change or cancellation of a flight.

5.3Fare Types and Different Restrictions: Different tickets on the same airline may carry different restrictions or include different services and prices as may be decided by the relevant airline. You agree to such restrictions or different services and charges by booking the ticket. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle you for free check-in baggage and therefore you will be required to pay separately for check-in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. You are advised to contact the airlines for detailed costs and baggage policies.

5.4Baggage Handling and Liability: All information regarding baggage handling shall be as per the policies of the relevant airline. 52wknds does not control any aspect of the handling of your baggage and shall not be responsible or liable for any loss or damage caused to you by the relevant airline. The baggage allowance on a given fare is as per the terms decided by the airline and 52wknds has no role to play in the same. You agree that any baggage-related disputes or claims should be raised directly with the airline.

5.5Check-in Timing Responsibility: It shall be your sole responsibility to check with the airlines directly regarding the check-in timings. Usually, check-in begins:

• 2 hours before departure for domestic flights
• 3 hours before departure for international flights

52wknds shall not be liable for any failure to check-in on time or inability to board the flight due to your failure to adhere to check-in timings.

5.6Infant and Child Fares: In case of infants, airlines may have separate fares. To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines. 52wknds shall not be liable for any issues arising out of non-compliance with infant/child age requirements or supervision requirements.

5.7Price and Payment: The total price displayed on the Platform on the payment page usually includes base fare, applicable government taxes and convenience fee. You are required to pay the entire amount prior to the confirmation of your booking(s). In the event you do not pay the entire amount, 52wknds reserves the right to cancel the booking. You agree to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

5.8Cancellation and Refund Policy:

• Airline Cancellation Policies Control: All changes to your flight bookings, cancellations and refunds will be governed by the terms and conditions of the relevant airline and 52wknds merely acts as a facilitator in this regard
• Our Limited Role: We are not liable for refunds, cancellations, or changes. All such requests must be raised directly with the airline within their specified timeframes
• Refund Processing: Refunds are processed by the airline directly to your payment method within 5–7 business days. We are not responsible for delays in refund processing by banks or payment gateways
• Reward Points on Cancellation: If a booking is cancelled and refunded, reward points earned on that booking will be deducted from your wallet. The refund amount will be reduced by the points value, and the remainder will be refunded to your original payment method

6.1Eligibility and Scope: 52wknds offers a Price Match Guarantee exclusively for hotel bookings made through the Platform. This guarantee allows you to report if you find the same hotel room at a lower base fare on other platforms such as Makemytrip.com or Booking.com.

6.2Base Fare Comparison Only: The Price Match Guarantee is based ONLY on base fare comparison and does NOT include:

• Coupons or discount codes applied at the time of booking
• Discounts provided by the hotel or OTA (Online Travel Agency)
• Bank discounts or special promotional discounts
• Loyalty program benefits or rewards points applied as discounts
• Any final price arrived at after applying any of the above discounts

The comparison shall be made only on the base room rate before any discounts, coupons, or promotional codes are applied.

6.3Booking Details Must Match: To be eligible for the Price Match Guarantee, the hotel booking found on the alternative platform must have identical booking parameters to your 52wknds booking:

• Same hotel property
• Same check-in and check-out dates
• Same number of guests and occupancy
• Same room type
• Same amenities and features

Any variation in the above parameters will disqualify the booking from the Price Match Guarantee.

6.4Proof Submission: To claim the Price Match Guarantee, you must:

• Take a clear screenshot of the hotel rate found on Makemytrip.com or Booking.com showing the lower base fare
• Email the screenshot to care@storiilabs.com with your 52wknds booking reference number
• Submit the screenshot within 24 hours of making your booking on 52wknds.com

6.5Verification and Credit Process:

• 52wknds will verify the screenshot and the booking details provided by you
• We will confirm that the base fares are comparable and booking parameters match exactly
• If the claim is valid, the difference in base fare will be credited to your 52wknds Rewards Wallet within 3–5 business days
• You can use the credited amount as rewards on your next eligible booking on the Platform

6.6Claim Rejection: Your Price Match Guarantee claim will be rejected if:

• The screenshot is not provided within 24 hours of booking
• The hotel, dates, room type, occupancy, or amenities do not match exactly
• The comparison includes discounted or promotional rates instead of base fares
• The screenshot shows a final price that includes coupons, discount codes, or bank discounts
• The rate is from a platform other than Makemytrip.com or Booking.com
• We detect fraudulent or abusive use of this guarantee

6.7Limitations:

• Price Match Guarantee is offered at 52wknds's sole discretion
• 52wknds reserves the right to modify or withdraw this guarantee at any time without prior notice
• This guarantee does not apply to error fares or clearly mispriced listings
• Maximum one Price Match Guarantee claim per booking

7.1Your Sole Responsibility: You acknowledge and agree that it shall be your sole responsibility to ensure that you are in possession of valid travel documents such as:

• Valid identity proof (Passport, Aadhaar, Voter ID, PAN, Driving License, etc.)
• Valid passport
• Valid visa (including transit visa where applicable) issued by the relevant country's authorities
• All other required travel documents as per destination country's requirements

In case of inability to travel for not carrying valid travel documents, 52wknds shall in no way be responsible or liable. Any information that 52wknds may provide (if any) regarding your travel documentation is only advisory in nature and cannot be considered conclusive.

7.2Verification from Authorities: You understand that the Travel Documents specified by 52wknds are neither exhaustive nor conclusive for the purpose of travel. It shall be your responsibility to verify from appropriate authorities including the embassy of the country you are visiting and ensure that you possess all the required Travel Documents. 52wknds shall not be liable for any consequences arising out of your failure to carry the Travel Documents and shall not be liable to refund the amounts paid by you towards such booking.

7.3Entry Restrictions and Refusal: You agree and acknowledge that 52wknds shall not be responsible for any restrictions imposed on you in relation to entry to the destination by the relevant authorities of such destination due to your non-compliance with the legal requirements applicable to enter such destination, including but not limited to, visa and health regulations. You further agree that you shall be solely responsible for ensuring that you are aware of the applicable legal requirements for the purpose of travel and for ensuring compliance with the same, to the total exclusion of 52wknds.

7.4Deportation Liability: You agree and acknowledge that 52wknds shall not be liable in the event you are deported from your destination due to your non-compliance with applicable legal requirements, including but not limited to, custom regulations, visa regulations, passport related compliances, health guidelines and guidelines prohibiting/restricting travel with certain goods and substances in your destination. You further agree that you shall be solely responsible for such deportation and any consequences thereof, including but not limited to any fines, legal action, or future travel restrictions, and under no circumstances, shall 52wknds be liable for the same. 52wknds shall further not be liable to refund any amounts paid by you towards such bookings in case of deportation.

7.5Criminal Acts During Travel: You agree and acknowledge that 52wknds shall not be responsible for any criminal acts committed against you during the course of your travel booked through the Platform including but not limited to, theft, robbery, assault, harassment, fraud, or any other criminal activities. Any such acts shall be dealt with in accordance with applicable law in the jurisdiction where the act occurred, and under no circumstances, shall 52wknds be liable for any such acts or any consequences thereof. You should take reasonable precautions to ensure your personal safety and security during your travels.

8.1Pricing & Taxes: All prices are displayed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) and other statutory charges unless otherwise specified.

8.2Convenience & Service Fees: We charge a convenience/booking fee on flights and hotel bookings. The exact fee will be clearly displayed before you complete payment. This fee is non-refundable even if you cancel the booking.

8.3GST Compliance & Invoicing:

• GST Registration: Storii Labs Private Limited is a registered entity under the Goods and Services Tax Act, 2017, with GST Registration Number 07ABRCS5249J1ZN. GST is applicable on our convenience/booking fees as per Indian tax law.
• Invoice Generation: Digital invoices are automatically generated for all bookings and are available in the Trip tab of the 52wknds application. These invoices contain GST details, booking summary, and service charges breakdown.
• Tax Compliance: Our service charges are subject to GST as applicable under the applicable tax rate. The GST amount will be clearly itemized on your invoice.
• No Double Taxation: The prices displayed on our Platform include GST on our service charges only. Airline and hotel prices are quoted separately by service providers and may have their own taxes included.

8.4Payment Methods: We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express, RuPay)
• Unified Payments Interface (UPI)
• Net Banking from major Indian banks
• Digital Wallets (Google Pay, Apple Pay, etc.)
• Credit/Debit Card EMI options (subject to bank approval)

8.5Payment Processing & Security:

• All payments are processed through secure, PCI-DSS compliant payment gateways
• Your card and banking information is encrypted and never stored on our servers
• Payment failures due to your payment method, card decline, or bank issues are your responsibility
• We are not responsible for unauthorized transactions; report these to your bank immediately

8.6Refunds: In the event your booking does not get confirmed for any reason whatsoever which is reasonably attributable to 52wknds, we will refund any fees charged by us. You agree and acknowledge that refund of fees charged by service providers would be subject to terms and conditions of such service providers. We will however, on a best-efforts basis, assist you in getting refunds from service providers. Refunds, if any, will be processed to the respective account or the payment method through which payment was made within 5–7 business days.

9.1Definition of Force Majeure Events: You understand that there may be exceptional circumstances where 52wknds and/or service providers may not be able to process bookings for Travel Services or provide you Travel Services (as the case may be) due to factors beyond their control (“Force Majeure Events”), including but not limited to:

• Act of God (earthquakes, floods, natural disasters, extreme weather, etc.)
• Pandemics and epidemics (including COVID-19)
• Labour unrest, strikes, lockouts
• Business exigencies and operational issues
• Government decisions, restrictions, or directives
• Terrorist activity and acts of war
• Operational and technical issues affecting airline/hotel operations
• Route cancellations and flight cancellations by airlines
• Insolvency of service providers
• Any other reason beyond the control of 52wknds

9.2Our Response to Force Majeure Events: If 52wknds has advance knowledge of the happening of such Force Majeure Events, it will make best efforts to provide a similar alternative to you or provide you a refund as per these Terms after deducting any service fees or such other charges as may be deemed fit by 52wknds if supported and refunded by the respective service provider affected by such Force Majeure Event.

9.3Our Limited Liability: You agree and acknowledge that 52wknds, merely being a facilitator for making bookings, cannot be held responsible in such Force Majeure Events. In such cases, you may have to separately contact the service provider directly for any further resolutions and refunds. 52wknds shall not be liable for any losses, damages, costs, or expenses arising as a result of any Force Majeure Event.

10.1You agree to use the Platform and Services only for legitimate, lawful purposes and in strict compliance with all applicable laws, regulations, and these Terms.

10.2Restriction on Bulk Bookings and Commercial Use: The Platform is intended exclusively for personal, end-consumer bookings. The following are STRICTLY PROHIBITED:

• Bulk Bookings: You may not make excessive bookings (defined as 5 or more flights or hotels within a 24-hour period or more than 8 room reservations in a single booking or 12 hotel or flight bookings in a calendar month) without prior written authorization from us
• Travel Agency or Reseller Use: Travel agencies, tour operators, corporate booking entities, travel aggregators, or any commercial resellers are expressly prohibited from using this Platform to make bookings on behalf of customers or for resale purposes
• Booking for Others Commercially: You may not use your personal account to make bookings for third parties in exchange for payment, commission, or any consideration
• Automated Booking Systems: You may not use bots, scripts, or automated systems to make or attempt to make bulk bookings
• Reselling or Arbitrage: You may not purchase bookings to resell them to other consumers for profit

10.3General Prohibited Activities — You shall NOT:

• Use the Platform for any illegal, fraudulent, defamatory, or unethical purpose
• Engage in money laundering, terrorism financing, or sanctions violations
• Attempt to gain unauthorized access to our systems, networks, or databases
• Harass, abuse, defame, threaten, or harm other users or our staff
• Post, transmit, or distribute viruses, malware, trojans, or harmful code
• Engage in automated data scraping, crawling, or bot activities without permission
• Resell, trade, or commercially exploit bookings obtained through our Platform
• Manipulate or abuse the rewards program (e.g., fraudulent bookings to earn points)
• Post fake, false, or defamatory reviews or ratings
• Violate anyone's intellectual property, privacy, or other legal rights

11.1Ownership: All content on our Platform, including text, graphics, logos, images, videos, software, code, designs, trademarks, compilations, and other materials (“Content”) is the property of Storii Labs Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.

11.2Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only.

11.3Trademarks: “52wknds” and “Storii Labs” and all associated logos and marks are trademarks of Storii Labs Private Limited. You may not use these marks without our prior written permission.

12.1Disclaimer of Warranties:

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12.2Primary Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STORII LABS PRIVATE LIMITED SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, punitive, exemplary, or consequential damages
• Loss of profits, revenue, data, business opportunities, or anticipated savings
• Service interruptions, delays, unavailability, or platform downtime
• Actions, omissions, or breaches by third-party service providers (airlines, hotels, payment gateways)
• Cyber attacks, hacking, data breaches, or unauthorized access to your account
• Force majeure events (wars, pandemics, natural disasters, strikes, government actions)

12.3Cap on Liability: Notwithstanding anything to the contrary, our total liability to you for any and all claims, damages, losses, and liabilities arising from or related to these Terms, your use of the Platform, or the Services shall NOT EXCEED the total amount you have paid to us for the Services in the immediately preceding 3 months. If you have not made any payments, our liability shall be limited to ₹5,000.

12.4Secondary Liability Cap — Special Damages: In no event shall Storii Labs Private Limited and its officers, directors, employees, consultants, agents, partners, and representatives (collectively, “Indemnitees”) be liable to you or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including without limitation loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with:

• Your access to, use of, or inability to use the Platform
• Any bookings made or transactions conducted through the Platform
• Services or content made available on the Platform
• Any failure or delay in service provision
• Any actions or omissions of third-party service providers

This limitation applies even if the Indemnitees have been advised of the possibility of such damages.

12.5No Liability for Third Parties: We are not liable for the conduct, content, or omissions of third-party service providers, other users, or third-party websites linked from our Platform. Your dealings with third parties are at your own risk.

You agree to indemnify, defend, and hold harmless Storii Labs Private Limited, its directors, officers, employees, agents, and representatives from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from, related to, or connected with:

• Your violation of these Terms of Use
• Your violation of any applicable law or regulation
• Your infringement of any third-party intellectual property or other rights
• Your use of the Platform or Services
• Any content, information, or data you provide or post
• Any disputes with other users or third-party service providers

14.1Membership & Program Details:

• Membership Duration: Annual (12 months) from the date of purchase
• Eligibility: Users aged 18+ residing in India
• Membership Fee: Non-refundable annual membership fee as displayed on the Platform (subject to change with notice)
• Purpose: Membership provides access to discounted rates and cashback rewards on eligible flight and hotel bookings
• Auto-Renewal: If you have set up UPI autopay, or a credit card mandate, your membership automatically renews annually on the anniversary date
• Renewal Notification: We send reminder notifications before renewal. You can cancel anytime before renewal without penalty

14.2Reward Points — Earning & Crediting:

• Earning Rate: You earn cashback reward points on confirmed bookings as follows:
  • Flight Bookings: 5% cashback on the booking amount (net of taxes, discounts, service charges, and convenience fees)
  • Hotel Bookings (Mon–Thu): 10% cashback on the booking amount (net of taxes, discounts, and service charges)
  • Hotel Bookings (Fri–Sat): 15% cashback on the booking amount (net of taxes, discounts, and service charges)
• Crediting Timeline: Points are credited to your wallet within 24 hours after the booking is confirmed by the service provider
• Confirmation Requirement: Points are earned only when the booking is confirmed; cancelled or failed bookings earn no points

14.3Reward Points — Redemption:

• Redemption Flexibility: You can redeem any amount of accumulated reward points on future bookings without restrictions or caps
• Redemption Value: 100% of points are redeemable at their face value with zero redemption fees
• Wallet Application: Points can be applied to reduce the total booking cost at checkout
• Instant Redemption: Redemption is instant upon application to a booking

14.4Reward Points — Validity & Expiration:

• Non-Expiring Points: Reward points do NOT expire as long as your membership is active
• Expiration on Inactivity: If your account is inactive (no bookings and no membership renewal) for 12 consecutive months after your membership expires, all accumulated points will be forfeited without compensation
• No Extensions: Once forfeited, points cannot be recovered

14.5Points on Cancellation & Refunds:

• Booking Cancellation: If a booking is cancelled and you receive a refund, the reward points earned on that booking will be deducted from your wallet
• Refund Adjustment: The refund amount will be reduced by the value of points deducted, and the remainder will be refunded to your original payment method
• Membership Cancellation: Upon cancellation of your membership, all remaining reward points are forfeited and cannot be refunded or transferred

14.6Points — Non-Transferable & Non-Redeemable for Cash:

• Account-Specific: Reward points are account-specific and belong exclusively to the account holder
• Non-Transferable: Points cannot be transferred, gifted, or sold to other users or third parties
• No Cash Redemption: Points cannot be converted to cash, refunded, or exchanged for money under any circumstances
• No Assignment: You cannot assign or pledge points as collateral

14.7Program Modifications & Termination:

• Right to Modify: We reserve the right to modify, suspend, or terminate the membership program or any of its benefits at any time
• Notice: Material changes will be communicated via email or in-app notification with reasonable advance notice
• No Liability: We are not liable for any loss, damage, or inconvenience caused by program modifications or terminations

14.8Fraud & Abuse: If we detect or suspect fraudulent, abusive, or manipulative use of the membership program (including but not limited to artificial point earning, refund schemes, or booking manipulation), we will:

• Immediately suspend or terminate your account
• Forfeit all accumulated reward points without refund
• Decline all pending or future bookings
• Pursue legal action and recovery of losses

15.1Termination by You: You can stop using the Platform and Services at any time. Upon termination, you forfeit all rights and benefits under these Terms.

15.2Termination/Suspension by Us: We may suspend, restrict, or terminate your account and access to the Platform immediately and without notice if you violate these Terms, engage in fraudulent activity, or breach any law.

16.1Contact Information: For grievances or complaints, you can contact us at:

• Email: care@storiilabs.com
• Phone: 8800007445
• WhatsApp: 8800007445

16.2Resolution Timeline:

• Acknowledgment: We will acknowledge receipt of your complaint within 24 hours
• Resolution: We will make reasonable efforts to resolve your grievance within 30 days

17.1These Terms of Use shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

17.2The exclusive jurisdiction for resolution of all disputes shall be the courts of New Delhi, India.